Help / FAQs
The information below will hopefully answer any questions you may have.
Should you still wish to contact us please do so by email at info@saddlebackfineart.co.uk
ART CONDITION
Many pieces of art we sell are used, and often very old. As with many vintage or antique pieces of art, damage and/or restoration / repair may have occurred. If there is any noticeable damage to the painting we will outline this in the ‘Notes’ section on the individual item page. We will also include relevant images within the item page. The images of the paintings and other artwork displayed on the website are captured digitally. While great care is taken to reproduce the exact colours of the original piece of art, please note there may be variations in the shades and colours. Should you require any further information on any of our pieces for sale please contact us via our ‘Contact Us’ page.
ART FRAMING / MOUNTING
The full details of how each piece is presented and the condition information can be found in the ‘Description and Notes’ sections on the individual item page. Check carefully to see how your work is sold. Some art buyers prefer to frame the artwork themselves. Should you wish to purchase any item that is framed, unframed please do get in touch prior to purchasing and we will be happy to assist. Again as many pieces of work are vintage / antique there maybe some damage to the frames and we will outline this in the ‘Notes’ section on the individual item page.
ARTWORK DIMENSIONS
The dimensions shown are the artwork size shown ‘height’ followed by ‘width’. Where applicable we will also state the total size including frame.
FRAMED ITEMS CONTAINING GLASS
On any framed items which contain glass we will remove the glass prior to dispatch upon request. We do however remove glass from any items which are to be sent overseas. (Further details regarding items containing glass and our insurance policy can be found in the 'Delivery / Despatch' section below.)
HOW TO ORDER
You are able to order any artwork from the individual product pages, simply click the 'Buy Now' button and complete our simple checkout process.
PRICE / PAYMENT
All prices shown are in UK pound sterling and include UK tax at the appropriate rate.
If your order is being shipped outside of the UK it may be liable to local taxes or duties.
We accept the following payment methods, in pounds sterling (£):
- PayPal (one of the internets most trusted tools we use PayPal in order to make your purchase fast, secure and simple. Please note you do not need to have a PayPal account to place an order, you are able to pay by debit / credit card via the PayPal website without an account)
- Bank Transfer, (full BACS details will be communicated to the purchaser upon receipt of the order).
If you wish to pay by Bank Transfer please contact us by email about the item you wish to purchase. We will then reserve the item for you pending full payment. The items will be dispatched once funds are cleared.
ORDER CANCELLATION
You can cancel your order at any time before it is dispatched. Simply send an email to info@saddlebackfineart.co.uk with 'Order cancellation' and your order number in the subject line and we'll cancel it straight away. If you order has already been processed / dispatched you will have to follow the standard return process described below.
DELIVERY COSTS
Our delivery costs are shown below.
Mainland UK
- £8.99 (framed item / canvas)
- £5.99 (unframed item)
- FREE DELIVERY FOR ANY ITEM OVER £350.00
UK Islands
Shipping to UK Islands (inc. Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands & Northern Ireland) will be an additional £9.00 per item.
Overseas
For all overseas items please contact us for a quotation before proceeding with the order.
DELIVERY INSURANCE / GLASS DAMAGE
Full insurance is included in the postage and packing charge. No carrier will insure against damage to artwork so we provide this insurance ourselves. Unfortunately we are unable to insure against damage to glass in transit.
Glass will be removed from all overseas shipments. If your shipment is within the UK and you also wish for the glass to be removed from your purchase we will do this upon request. Please contact us by email quoting your order reference.
All items will be packed as well as possible and where necessary glass will be covered in a glass protection film which can easily be peeled off the glass upon receipt. Despite our best efforts occasionally glass can be damaged in transit and this film enables the glass to be removed in one piece without damaging the artwork. Please note, getting a custom sized piece of glass from a local supplier is often surprisingly inexpensive.
DELIVERY SERVICE
Smaller paintings are usually sent by Royal Mail Special Delivery or another courier service where tracking is provided and will require a signature on receipt. For larger and high value items we use a speciality courier service and this will be discussed with the buyer prior to dispatch to ensure someone will be available to receive the painting at its destination.
DISPATCH / DELIVERY TIMESCALE
All works will be sent within 7 working days and you should receive works within 10 days however delivery is usually much sooner. As soon as the item is dispatched you will receive an email confirming dispatch. Should there be any delay in dispatch of your order we will contact you by email.
PO BOX DELIVERY
Unfortunately we cannot deliver to P.O. Boxes.
OVERSEAS LOCAL TAX / DUTIES
If your order is being shipped outside of the UK it may be liable to local taxes or duties. Any such charges are your responsibility.
UNDELIVERED ITEMS
Should any item be returned to us as undelivered you will have the following options.
Option 1 - We will resend the item however the buyer is responsible for the additional delivery cost.
Option 2 - We will refund the full cost of the art less a 5% admin / restocking fee plus the original delivery cost we paid (this applies even if the item was listed as Free Delivery).
RETURNS AND REFUNDS
We understand that buying art online may seem a little daunting. We do our best to provide high quality photographs and a detailed and accurate description for each item that we sell. In the unlikely event that you are not happy with your painting, we offer a 14-day returns policy. The item needs to be returned in exactly the same condition you received it in and in the original packaging. Return postage must be with an insured, trackable postage service, and will be at the cost of the buyer.
Acceptance of returns outside of the 14 days timeframe will be at the discretion of Saddleback Fine Art.
Any item not in its original condition, or damaged or for reasons not due to our error will not be accepted for return.
RETURN PROCESS
If you would like to return an item, please visit the www.saddlebackfineart.co.uk website within 14 days of your purchase and use the contact form to request a return authorisation. You will need to state your order number, name, address and a brief reason why you want to return the item.
If your return request is approved, we will send you a confirmation email and the return address. Please print this email and include it with the item when returned. We advise you to opt for a signed for delivery, as we are not able to accept responsibility for items that fail to reach us.
We will refund your purchase when we have received and checked the item. We will do everything we can to process refunds quickly, but please allow up to 10 working days.
SELL YOUR ART TO US
We are always on the lookout for interesting, good quality art. If you have an original painting that you would like to sell then please email us with photographs and any information you have about the picture and we will certainly consider it.
TERMS & CONDITIONS
Please be aware that by using this website or making a purchase through www.saddlebackfineart.co.uk requires acceptance of our terms and conditions.